1. Would I lose all my data after Uninstallation of App?.

Yes, All data is removed from the system after 48 hours of App uninstallation by customer/merchant.

2. I have enabled app on my Vintage theme still does not showing anything on the front-end, why?

Please make sure to activate "Pricing Discount App" embed block from your Vintage theme admin.

Step-1: Click on Theme Customize >> App embeds then you will see below screen:


3. I have enabled app on my OS 2.0 theme still does not showing anything on the front-end, why?

Please make sure to activate "Pricing Discount App" embed block from your OS 2.0 theme admin.

Step-1: Click on Theme Customize >> App embeds then you will see below screen:


4. Can't Display "Discount Table" in the product details page.

Check your rule and chek it that current product is assign for that applied rule. also check all other rule configuration. if all condition match then rule will apply and discount table will display.

5. Can't understand discount calculation.

You can check it in "How to Use It" page in app admin. If you're not sure then please Contact Us

6. How price will be calculated if I will upgrade my plan?

When you upgrade your plan by moving from a less expensive charge to a more expensive charge, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle. For example, if you begin a 30-day billing cycle on a $5.00 plan, and then upgrade to a $15.00 plan on day 15 of the billing cycle, you’d be charged $5.00 + ($15.00 – $5.00) * (15/30) = $10.00 USD. You can check this in Shopify billing FAQ at here >>  Click me

7. How price will be calculated if I will downgrade my plan?

If you downgrade your plan by moving from a more expensive charge to a less expensive charge, then you’re automatically offered an application credit based on the difference in price and the number of days remaining in the billing cycle. This application credit can be used towards any future application purchase on Shopify. You can check this in Shopify billing FAQ at here >> Click me.

8. How can I change Plan interval from Annual to Monthly OR Monthly to Annual?

 Later on, you can change the plan interval from our app by clicking on the "Pricing Plan" button at the top, and you'll see the same thing as in the screenshot below. From here, you can change the plan's interval from monthly to annual or annual to monthly, by clicking the Upgrade button, which will redirect you to approve a new charge based on your selections, while Shopify cancels the old active charge and activates the new charge when you approve it.

Change WPD App Plan Interval

9. How can I turn off auto-renewal for my annual plan for the next year? Will I be able to use the app until my renewal period?

 Yes, you can turn off auto-renewal for your annual plan for the next year by going to our app, clicking on the "Pricing Plan" button at the top, and then seeing just like below. Simply follow the instructions in the screenshot below:

NOTE: If you turn off auto renewal, you will be able to use the app until the next renewal period, and you can turn it back on when you re-subscribe to our app plan the next following year.

Turn off auto renewal for Annual plan

10. How will the price be calculated if I switch from the Monthly Plan to the Annual Plan?

  When you upgrade your plan by moving from a less expensive charge to a more expensive charge, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle. Proration occurs when you approves changes to your app subscription that take effect immediately. For example, if you begin a 30-day billing cycle on a $5.00 plan, and then upgrade to a $15.00 plan on day 15 of the billing cycle, you’d be charged $5.00 + ($15.00 – $5.00) * (15/30) = $10.00 USD. You can check this in Shopify billing FAQ at here >> Click me

11. What happen if I switch from the Annual Plan to the Monthly Plan?

  If you switches from an annual plan with a higher price to an annual plan with a lower price, or from an annual plan to a 30 day plan, then the charge for the new plan is deferred until the current plan's subscription cycle is complete. For example, if you begins an annual subscription plan in January, but switches to a 30 day plan in September, then the new 30 day plan will start when the annual plan expires in January.

12. I have a development store, and I don't want to pay upfront without testing your app. Then, how can I install your app without incurring any charges?

No worries, we`ve provided a Development (Free) Plan for Affiliate, Development, and Partner Test Stores. You can check out how you can grab this benefit in more detailed explanations here. (click here)

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